FAQ
Where do you ship out from??
Believe Become is based in The Netherlands. All orders ship directly from our warehouse in The Netherlands.
What's the best way to reach you?
You can always contact us at info@believe-become.com or via the chat on our site.
How quickly do you answer emails?
We aim to reply within 24–48 hours (Monday to Friday). Always as quick as we can.
Do sold out items come back?
Some pieces return, others stay exclusive. Keep an eye on our socials and newsletter for restock alerts,
Do you ship worldwide?
Yes, we do. If your country isn't listed at checkout, message us at info@believebecome.com — we'll try to sort it out
How can I track my order?
Once your order is processed, you'll get an automatic email with your tracking info.
Do I have to pay additional customs charges?
Usually not. We work closely with our partners to keep extra charges to a minimum. If your country applies duties, those are on you.
My order was delivered damaged, what now?
No worries — just email info@believe-become.com and we'll fix it right away.
What's your return policy?
You can return items within 14 days of receiving them, as long as they're unused, in original condition, with all packaging and tags still attached. Read more or request a return on our Retourpage
When will I get my money back?
Once we've received and checked your return, you'll get an email update. Approved refunds are processed within 14 days back to your original payment method.
Can I change or cancel my order?
If your order hasn't been processed yet, yes. Once it's in the system, we can't make changes.
What if I ordered during a sale?
Sale items can be returned, but instead of a refund, you'll get store credit .
Part of my order is missing. What now?
Sometimes we ship items separately to get them to you faster. If something's missing, it's still on its way.